Truworths phoenix plaza

I have ordered a ****** mary dress about two weeks ago and was rather concerned that i have not received any information about the arrival of my dress that was charged to my account. I have then contacted the phoenix branch and spoke to a salesman who verified that they had tried callin me at 13.01 today which i have had no missed calls or voice mail or neither a sms to say it has arrived. I had then heard a female talking in the background stating that they had called i then asked to speak to her which she came on the line and all my phone calls get recorded and i told her i have not received any information and don't she think the courteous thing to do will be to try calling me abit later and she said no the next day someone else will call.... I then asked her if she has any itemised billing as she was getting rather aggressive and rude shouting out her name as clearly is heard on my call recorder and then i asked to speak to the store manager who came on and j explained my side he however said that they were gonna call me to notify me i then said its impossible as i have called the store at 16.50 and then he said they did call me at 13.01 i corrected him and said no yourl allegedly tried calling me with no success and then he says OH GOD..... and when i ask him what did i say he denies it not realising it has been recorded. Earliet in my conversation i did mention to him that if he could remember me as i used to always frequent the store but have since relocated to Howick he stayed quite with no response to acknowledging if he recalled who i was... He was rather rude and also aggressive as my call recording can validate my awful experience and made statements such as i know you used to be a casual..... Yes so what? That was11 years ago.... I am now a customer who is very decisive and knows what is expected and expect exceptional service! I am a professional individual and i don't appreciate that staff of truworths with bad attitude think they are doing us CUSTOMERS a favour as we are bringing in revenue to the business!!!!! The standards of truworths has really deteriorated telephone etiquette, customer service, store appearance is disgusting and when you get to the truworths phoenix store staff stand together and have social conversations with each other rather than them assisting you. If the store manager supoosed to be A BRAND AMBASSADOR and had that kind of attitude...... Makes you wonder how he is coaching his staff. I have a recorded telephonic conversation with the staff members and will be delighted to have this recording shared with the Area manager and regional manager of truworths as i will also forward am email to head office and post this on social media.