Truworths pav.
I made a purchase of R580 and used a R400 gift voucher and paid the balance cash.
I returned a shirt and asked for my R180 as cash and they refused (store policy).
I appealed to the manager that I just can't sit with another gift voucher burden.
The item that I wanted to return was R280. I asked him that if his hands are tied, put the R100 on the voucher and the R180 that I paid cash...back as cash. He refused.
Here is the thing.
I wanted the items as separate purchases initially and the cashier said they won't have a problem, just talk to the manager.
So then I asked to top up the voucher with R20 so that I can give away a R300 voucher rather than a R280 voucher...the system didn't allow it. So much of red tape. I hate shopping at truworths.
Now I'm forced into this ridiculous store yet again to spend the R280. Just because I can't give R280 as a gift.
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration in this regard and wish to apologize for the manner in which your query has been attended to on the day of your visit to the mentioned store.
Upon receipt of your post, we escalated your query for the attention of the respective Store Manager to attend to without delay. We were advised that they would certainly be able to assist you regarding your concerns raised
We apologise for the inconvenience caused, and has subsequently attempted to contact you on the number provided. We have sent you an email in this regard and hope that you will be able to return to the store at your earliest convenience, in order for this matter to be resolved.
Should you have any further enquiries, please feel free to contact us on *** or via email on ***.
Yours sincerely,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration in this regard and wish to apologize for the manner in which your query has been attended to on the day of your visit to the mentioned store.
Upon receipt of your post, we escalated your query for the attention of the respective Store Manager to attend to without delay. We were advised that they would certainly be able to assist you regarding your concerns raised
We apologise for the inconvenience caused, and has subsequently attempted to contact you on the number provided. We have sent you an email in this regard and hope that you will be able to return to the store at your earliest convenience, in order for this matter to be resolved.
Should you have any further enquiries, please feel free to contact us on *** or via email on ***.
Yours sincerely,
Truworths Online Team