1 reviews | Active since Jan 2011
Truworths Pathetic credit department
Credit department harassment,I have had a Truworths account for a couple of years .I have never defaulted any payments .Last month ,I paid R400 instead of R600 and the hell and harassment and endless messages telling me end of May I have to pay R800 and then about 3 more telling me I was being handed over for defaulting paying my installment short of R200 really???? Then an email end of day telling my account has been suspended until I immediately settle the installment which is not ye due and the R200 underpaid last month . I think this is really pathetic ,there serious defaulters out there and am very unhappy with this stupid and pathetic follow up from their credit department clearly they do not know who their good customers are .So I have paid all yesterday as I am very unhappy with the pathetic conduct and I owe you nothing . I would like the account closed with immediate effect!!!
Thank you for your post.
We acknowledge your frustration regarding the collections communication that you have received. When customers do not meet their payment commitments, our correspondence is systematically generated as a reminder of the current status of your account. We however regret that through your experience it was not received for its intended purpose.
We thank you for your recent payment, and verify that it was successfully allocated and your account has been settled in full. Please accept our apologies for any upset due to this matter, as it was certainly not our intention to cause you any unnecessary frustration.
We trust that we were able to adequately attend to your query, and hope that you would reconsider your decision to close your account.
Should you require any further assistance, please feel free to contact us on *** or via email on ***.
Kind regards,
Truworths Online Team
Thank you for your post.
We acknowledge your frustration regarding the collections communication that you have received. When customers do not meet their payment commitments, our correspondence is systematically generated as a reminder of the current status of your account. We however regret that through your experience it was not received for its intended purpose.
We thank you for your recent payment, and verify that it was successfully allocated and your account has been settled in full. Please accept our apologies for any upset due to this matter, as it was certainly not our intention to cause you any unnecessary frustration.
We trust that we were able to adequately attend to your query, and hope that you would reconsider your decision to close your account.
Should you require any further assistance, please feel free to contact us on *** or via email on ***.
Kind regards,
Truworths Online Team