TRUWORTHS OWES ME MONEY

I have been I have overpaid my Truworths account. A total amount of R 4520.00 On the 17th of July 2019, Truworths then confirmed that I needed to submit their refund forms to the refund to be paid to me. After I have submitted the forms in ample time, I have requested Truworths to close my account with immediate effect due to the service I have received by Identity for saying my account was overdue to that amount when in fact they owed me! On the 3rd of September Truworths confirmed to me in writing that my money will be paid into my account on the 7th of September. Only to see that I couldn't take their word at all as it was not paid. on the 9th of September 2019, Truworths confirmed to me that my money will be paid to me on the 12th of September and to my knowledge, That is today? I called to speak to the legal department today and ALL they came to me was that the finance department stated that I ''should receive my payment today'' LOOK AT THE DAMN TIME!!!!! This is not little money - this is a persons salary!!! The most unprofessional, unhelpful staff that I ever came across. I will be making sure that the 1.8 million customers they have in SA, will hear of this. I had to close the ONLY account ive ever had due to this because if a retail company can use customers the way they did me in, I don't want any part of it! I need my money that's owed to me to be paid to me (A BASIC HUMAN RIGHT, TOO MUCH TO ASK OF THESE PEOPLE)!!!! Useless beyond measure!