1 reviews | Active since Nov 2013
Truworths overcharged me on interest on overdue instalment.
<p>Hi,</p> <p>My instalment for June 2016 was R910 and I paid R800. The overdue amount was R110 for June 2016. I received an sms stating that R1020.00 is overdue and I should pay this amount immediately. I checked my statement and it state YOUR ACCOUNT IS OVERDUE AND INTEREST IS BEING CHARGED. PLEASE PAY R1,020.00 URGENTLY.</p> <p>They've charged me R101.12 interest. R110 is overdue this month.</p>
Thank you for your post and allowing us the opportunity to clarify this matter for you.
We have reviewed your account and established that your account went into arrears after no payment was received for the installment of R910 due by 03 June 2016. We acknowledge that payment of R800 was indeed received on 06 June however as this was not sufficient to settle the full installment, which was due, your account remained in arrears. The arrears for your account was settled with your payment received on 14 June.
Truworths in accordance with the National Credit Act 34 of 2005 (“the NCA”), and as set out in our Terms & Conditions of Sale & Granting of Credit, applies interest to, but not limited to, accounts that are in arrears. The interest rate does not exceed the maximum interest rate stipulated by the NCA.
We confirm that we have contacted you to discuss this matter and whilst you have indicated that you are not happy with the feedback, we trust that you will be able to accept our stance in this regard.
Please feel free to contact us on 021- ********** or via email on ********** should you have any other matter for concern or enquiries.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to clarify this matter for you.
We have reviewed your account and established that your account went into arrears after no payment was received for the installment of R910 due by 03 June 2016. We acknowledge that payment of R800 was indeed received on 06 June however as this was not sufficient to settle the full installment, which was due, your account remained in arrears. The arrears for your account was settled with your payment received on 14 June.
Truworths in accordance with the National Credit Act 34 of 2005 (“the NCA”), and as set out in our Terms & Conditions of Sale & Granting of Credit, applies interest to, but not limited to, accounts that are in arrears. The interest rate does not exceed the maximum interest rate stipulated by the NCA.
We confirm that we have contacted you to discuss this matter and whilst you have indicated that you are not happy with the feedback, we trust that you will be able to accept our stance in this regard.
Please feel free to contact us on 021- ********** or via email on ********** should you have any other matter for concern or enquiries.
Kind regards,
Truworths Online Team