1 reviews | Active since Nov 2011
TRUWORTHS only know how to lie
I have given Truworths every opportunity to act in a ethical manner but unfortunately they are not interested in being a decent member of the retail community in South Africa.
I am not a Truworths client and yet for the last 6 months I have been receiving sms's to pay an overdue account which I obviously don't have.
I have phoned the number in the sms and explained on several occasions that I am not the person they are looking for. I have made it very clear that it is not my account and they do NOT have my permission to use my phone number for anything. The last 2 times I phoned they promised they were going to delete my number.
I just received an sms yet again, so obviously Truworths likes to lie to people and does not respect any individuals privacy.
All I want is for them to DELETE my number and stop contacting me, this really shouldn't be to difficult for them to comply with but somehow they just don't seem capable.
I used to like shopping at Truworths but I can honestly say that due to this experience I don't even walk into Truworths anymore.
Thank you for bringing this matter to our attention.
We have investigated your concerns raised, and confirm that the collections communication for this Truworths customer has in error been sent to your contact number.
As advised, we have in the interim removed your contact details from this customer’s account information, and confirm that you will no longer receive any further communication regarding the account of this Truworths customer.
We sincerely apologise for any inconvenience resulting from this, but trust that we have adequately addressed your concerns.
Kind regards,
Truworths Online Team
Thank you for bringing this matter to our attention.
We have investigated your concerns raised, and confirm that the collections communication for this Truworths customer has in error been sent to your contact number.
As advised, we have in the interim removed your contact details from this customer’s account information, and confirm that you will no longer receive any further communication regarding the account of this Truworths customer.
We sincerely apologise for any inconvenience resulting from this, but trust that we have adequately addressed your concerns.
Kind regards,
Truworths Online Team