Truworths online worst service ever

On the 20th I ordered two items online and paid immediately with my debit card. Their delivery time is 3-5 days. On Monday when I called they could not find my order, and they said they will get back to me which they didn't. Even send an email to ********** on Tuesday and still no response. This is very inconveniencing as till today they don't have a resolution and frustrating.