Truworths online system failure

I placed a R3700 online order on truworths. i was given an order number . The order shows on my account when i log in. This order was placed on Sunday 02/01/2022, i sent an email to the online department to confirm when i will receive my order. Got no reply from them. when i track the order it says 3 to 7 days my order will be delivered. When i phoned them on friday 7th to find out when i will get my order. The consultant cant find no order. Even thou i can track the order online and was given a order number. Truworths never even know about this issue until i phone them.

The same consultant wanted me to give her my order over the phone and she will place the order for me. She then wanted me to go and find all the item codes and give it to her over the phone. Even after sending that same person the screenshots of the order i had to give her the whole order over the phone during my working hours. I must wait another 7 more days for my order. I even lost out on the items that i bought because there is no stock anymore.

why must i suffer for their negligence for this online system which failed and doesn't work. up till now my order that i placed online is still showing on my account but the online department can't see the order. This is a system failure by truworths *********** system and as i customer i must suffer the loss of items that is not in stock and wait even longer for my order. The overall service is disgraceful.

i will be further reporting this matter to the Ombudsman as per the CPA this unjustice is not acceptable and a valid order was placed and truworths is not able to fulfill their contractual obligations.