MD
Melita D
1 reviews | Active since Oct 2018
27 Aug 2019, 12:12
TRUWORTHS ONLINE SHOPPING VERY DISSAPOINTING
i bought stuff on the 8 of september 2019 online it was store collection i went there to collect them on the 16 of september there were supposed to be 6 items only receive 3 even today i am still waiting for other items, to my surprise they put someones order in my parcels and mine to that person orders. they send me email that one item was rejected they will refund it back to my account but they haven't till today.
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Replies (2)
Truworths's replyOfficial
27 Aug 2019, 12:59We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply27 Aug 2019, 12:59
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
03 Sept 2019, 16:53Thank you for your post.
At Truworths, we strive to offer our customers a service that consistently meets and exceeds our standard of excellence. Upon receipt of your post, we escalated your concerns raised to the relevant department to address.
We liaised with the relevant Management and were advised that a thorough investigation has been done and your order has been rectified. We can confirm that one of our consultants have been in contact with you to convey our sincerest apologies and are pleased to confirm that this matter has been resolved in the interim.
We value your continued support and please accept our sincere apologies for any frustration caused as a result of this matter
We encourage you to contact us on 021- *** or e-mail *** if you have any further queries or concerns, and we will gladly assist you.
Kind regards,
Truworths Online Team
Truworths's reply03 Sept 2019, 16:53
Official
Thank you for your post.
At Truworths, we strive to offer our customers a service that consistently meets and exceeds our standard of excellence. Upon receipt of your post, we escalated your concerns raised to the relevant department to address.
We liaised with the relevant Management and were advised that a thorough investigation has been done and your order has been rectified. We can confirm that one of our consultants have been in contact with you to convey our sincerest apologies and are pleased to confirm that this matter has been resolved in the interim.
We value your continued support and please accept our sincere apologies for any frustration caused as a result of this matter
We encourage you to contact us on 021- *** or e-mail *** if you have any further queries or concerns, and we will gladly assist you.
Kind regards,
Truworths Online Team