1 reviews | Active since Jul 2011
Truworths Online Shopping Service - Disgrace
I placed an online order for 2 items, on the Truworths website, on Saturday 25th April 2015 & was issued a reference #. On reading the terms, I was pleased to learn that delivery could be expected within 3 business days.<br> By the following Thursday I decided to enquire about the whereabouts of my order & was advised by the consultant (I cant remember her name) that 1 of the items had been sourced from the Canal Walk store & the other at the Groblersdal branch, but couldn't advise me when the ETA of the order would be. I logged into my online shopping account & checked the status of my order & account which reflected \Dispatched"& the balance on my account reflected that the amount to which the order had totaled plus delivery fee"
Thank you for bringing your experience to our attention and allowing us to provide you with feedback. The fashion delivery service described in your post is no more acceptable to us than it is to you.
We can confirm that your orders were received and processed on 28 April 2015. However, we have ascertained that the items ordered were not collected timeously at our store by the couriers. This resulted in the delay in the delivery of your orders. We have addressed this matter with the management team of the relevant courier company to ensure that this remains an isolated incident.
We can confirm that you were contacted and that your concerns were satisfactorily addressed.
In the interim, we have waivered the delivery fees from your account and wish to once again sincerely apologise for the frustration and disappointment that this has caused you
We value your patronage and feedback.
Yours sincerely,
Chevola
Thank you for bringing your experience to our attention and allowing us to provide you with feedback. The fashion delivery service described in your post is no more acceptable to us than it is to you.
We can confirm that your orders were received and processed on 28 April 2015. However, we have ascertained that the items ordered were not collected timeously at our store by the couriers. This resulted in the delay in the delivery of your orders. We have addressed this matter with the management team of the relevant courier company to ensure that this remains an isolated incident.
We can confirm that you were contacted and that your concerns were satisfactorily addressed.
In the interim, we have waivered the delivery fees from your account and wish to once again sincerely apologise for the frustration and disappointment that this has caused you
We value your patronage and feedback.
Yours sincerely,
Chevola