TRUWORTHS ONLINE SHOPPING NEGATIVE CUSTOMER EXPERIENCE!!!

Good day,

My online order was placed on the 27th of Jan 2022. A received a portion of orders, the last one was on the 9th Feb 2022. Today is the 21st of Feb, I logged a Truworths request on the 15th of Feb as I had received no communication regarding the rest of my items, there are two items undelivered. Gregory from the service department advises me the below “Upon checking your order, we can confirm the order consists of seven parcels of which six has been delivered. The final parcel is in the progress of being collected by our couriers.”

There are 2 items outstanding, how is it now 1???? I rep**** to the online team below.. till date I have received NO FEEDBACK!!!

I checked the status of my online order today which is the 21/02 it shows Delivered and the 2 outstanding items show returned!!

Who was it delivered it to??? Who returned it???

What is going on Truworths???

Is this your kind of customer service !!! customers need to be consistently following up?

Truly appalled by the service received!, no communication what so ever!

I need feedback!