Truworths online shopping is USELESS

<p>I made a purchase on the 23rd Oct for two pants and paid for delivery. On the 27th I received one pair of pants. I sent an email on the 27th to services@truworths and received no response. On the 2 Nov, I called the call centre. I was asked if I had asked for the one pair to be collected and I said no, I paid for delivery of both of them. She told me a ******* answer that the items were not in the same store – not my problem. On 3 Nov I receive a call from Lakeside Mall to come collect my pants. I said no ways – I paid for delivery, and I expect delivery. She said she doesn’t know anything about that and I should phone head office. I emailed and was told that they will deliver the pants. I then got an sms to say that they were unable to process my order due to the status of my account. I then received the 2nd pair. Then I recieved a 3rd pair of pants. I have checked my account and see that i have been charged for 3 pairs of pants plus delivery for 2 pairs. Useless service!!!!. Won’t make the mistake of buying from there again!!!!!!</p> <p> </p>