GB
G B
1 reviews | Active since Dec 2015
18 Dec 2015, 10:15
Truworths online shopping is a *****.
Ordered items off of their online store on the 9th of December, but yet to receive them till this day. I've sent countless emails to no avail. I'm quite disappointed in the way that I'm being treated. Meanwhile, I just have to continue paying installments. **********. Delivery takes 3-5 days as per their website. I have not received any parcel. And I'm ****ing mad. Anyone know which courier service they use?
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Truworths's replyOfficial
23 Dec 2015, 09:55Hello theangryg,
Thank you for bringing your recent experience with our Fashion Delivery service to our attention and allowing us to provide you with feedback.
We acknowledge your frustration experienced regarding the way in which your Fashion Delivery order was attended to. We have investigated this matter and found that one of your orders was not charged and packed thus causing a delay in the delivery of your order. Your second order was delayed due to an error on the part of our courier company contracted to do deliveries on our behalf.
Following our telephonic conversation, we are pleased to confirm that both your orders will be delivered to your preferred address by latest Thursday 24 December .We have further waivered the delivery fee from your account.
We hope that this incident will not discourage you from supporting us in the future and can assure you that this matter will be thoroughly addressed.
Please once again accept our apologies for the inconvenience caused.
Yours sincerely,
Lynn
Thank you for bringing your recent experience with our Fashion Delivery service to our attention and allowing us to provide you with feedback.
We acknowledge your frustration experienced regarding the way in which your Fashion Delivery order was attended to. We have investigated this matter and found that one of your orders was not charged and packed thus causing a delay in the delivery of your order. Your second order was delayed due to an error on the part of our courier company contracted to do deliveries on our behalf.
Following our telephonic conversation, we are pleased to confirm that both your orders will be delivered to your preferred address by latest Thursday 24 December .We have further waivered the delivery fee from your account.
We hope that this incident will not discourage you from supporting us in the future and can assure you that this matter will be thoroughly addressed.
Please once again accept our apologies for the inconvenience caused.
Yours sincerely,
Lynn
Truworths's reply23 Dec 2015, 09:55
Official
Hello theangryg,
Thank you for bringing your recent experience with our Fashion Delivery service to our attention and allowing us to provide you with feedback.
We acknowledge your frustration experienced regarding the way in which your Fashion Delivery order was attended to. We have investigated this matter and found that one of your orders was not charged and packed thus causing a delay in the delivery of your order. Your second order was delayed due to an error on the part of our courier company contracted to do deliveries on our behalf.
Following our telephonic conversation, we are pleased to confirm that both your orders will be delivered to your preferred address by latest Thursday 24 December .We have further waivered the delivery fee from your account.
We hope that this incident will not discourage you from supporting us in the future and can assure you that this matter will be thoroughly addressed.
Please once again accept our apologies for the inconvenience caused.
Yours sincerely,
Lynn
Thank you for bringing your recent experience with our Fashion Delivery service to our attention and allowing us to provide you with feedback.
We acknowledge your frustration experienced regarding the way in which your Fashion Delivery order was attended to. We have investigated this matter and found that one of your orders was not charged and packed thus causing a delay in the delivery of your order. Your second order was delayed due to an error on the part of our courier company contracted to do deliveries on our behalf.
Following our telephonic conversation, we are pleased to confirm that both your orders will be delivered to your preferred address by latest Thursday 24 December .We have further waivered the delivery fee from your account.
We hope that this incident will not discourage you from supporting us in the future and can assure you that this matter will be thoroughly addressed.
Please once again accept our apologies for the inconvenience caused.
Yours sincerely,
Lynn