Truworths Online Poor service / RTT couriers

I bought clothes online on Monday the 30th of May 2022 and only received a message that my parcel will be delivered between 8-5 on Wednesday. I waited the whole Wednesday n my package did not arrived, waited Thursday nothing, Friday I called the customer service to find out what was happening, the first time I called, the lady I spoke to, told me that there’s a note on a system from the couriers that said they tried to deliver both on Wed n Thurs n there was no one home. I then told her I’m home all day everyday n no one came, n thts y m calling to find out. She then said I should call the courier company RTT to find out. I called RTT twice n both times when the guy at reception transferred my call, it got hung up at the other end. I then called Truworths again n explained wat I just experienced at RTT, the second lady asked me to confirm my address n I did, only to find that they have the wrong address on the delivery note, I then told her I don’t understand how as my online invoice has the correct address. She then said she will correct the address and send it to RTT couriers and get back to me with n update. Today it’s Sunday the 5th of June, no one has gotten back to me with n update n my order has not been delivered still! I have never experienced such poor service from any online stores before and to get it from Truworths it’s very disappointing!