Truworths Online - Pathetic

We ordered and paid for shoes online on January 4, to be delivered in Port Elizabeth. We used my daughter’s email address, ***, and my brother’s name where the parcel was to be delivered.

We have just been online with the Truworths agent who told us that they are still trying to find the shoes. The question is, how did they accept the order when they do not have stock?

They cannot even tell us how long this messed up process takes. We just have to wait until they find the shoes. This is a gift for a birthday that was last week! They should have disclosed all this information before accepting payment. That would have given us an option not to order online, and consider something else as a gift.