TRUWORTHS ONLINE ORDER SUCKS

On the 27/01/2021 I placed an online order with Truworths, who promise deliver to a store of your choice within 5-7 working days, Mt order no is o***. On the 04/02/2021, i called the online service to follow up on my order and spoke to Rabia and confirmed that 4 parcels have been delivered to the store, I immediately went off as i did not receive any notification from Truworths to say the 4 parcels are ready for collection. each and everytime I order online I have this issue with them. i have to do all the follow up and I feel that is not on. why can't they as the company send out an email or sms notifying or even if there is a problem with an item purchased. Today 11/02/2021, i inquired yet again about 2 items still outstanding and was told by Anastatia that 1 of the parcels is ready for collection from the store and the ot her one is shipped or must be shipped as i do not quite understand the terms they use. i asked to speak to a manager and was told he is not available. Today is the 11th day since purchase and to date no correspondence received of any kind. i also inquired by Rabia who is responsible for notifying me if a parcel has been delivered to a store for collection. i was told the store. when i called the store and spoke to the manager Samantha, who by the way was excellent in explaining everything more clarely adn told me it s not the stores responsibility. when i called Rabia again she could not verify anything and told me conveniently that all stores have a different method. that is not my problem, as the company needs to work on the process as to not inconvenience a loyal customer. also bear in mind that my Truworths account has been billed for these purchases that I have not received yet. i am tired of doing the run around for my goods that has been billed for and i need to pay soon. i have emailed previously and did not get any response. hence why i do not email them as it is a waste of my energy and time. TRUWORTHS need to work on there ONLINE processes.