Truworths online order disappointment

I bought clothes online during last weeks sale. I requested to pick up my order from truworths Secunda Mall. My order was ready for collection and I picked it up yesterday. o***5 was my order number. Product code ***2 milk shell lace top was one of the order I had made, in my order I selected size 34 for the top, when the top was delivered, it had a price tag which indicated that it's a size 34 as I had ordered. But when I looked at the back of the top label it was a size 32, to top it all, the top was dirty, had make up residue on, did not look presentable at all.

So I took my case to Truworths Secunda Mall and they kindly said they can't assist me, that I have to call truworths online customer service. Of which I did. Just to cut the story short, the lady I spoke to had no interest in resolving my issue, all she said is that she will give the store where the dispatch was made from and will call me back for feedback.

She has never returned my call for feedback, even after making sure I give her my numbers.

So Truworths is that how you treat your customers of many years? No one is there to try assist me get the right size. I am truly disappointed.