1 reviews | Active since Mar 2015
Truworths online is useless
Placed an order on the 17/03/2016. It was for a perfume, delivery should have been made ages ago however the package only arrived today (7/04/2016) and it was damaged. Called the call centre spoke to a lady by the name of janell, told her the situation and asked her to get the courier to pick up the items and refund me, she then told me to do it at any truworths store and if theres any hassle i must get the store to call the headoffice. First of all i shopped online for convenience, secondly this order has been an absolute nightmare from the beginning with the delays and numerous calls! I just want a refund immediately and the items to be picked up without me having to make calls to truworths and neither am i going to go into a store only to have them refuse the return. I buy online alot and im sorry to say online service from truworths is ages behind other companies! Never will i buy online from truworths again.
Thank you for your post.
Our aim is to always provide our customers with an online shopping experience that is both effortless and pleasant. We thus acknowledge your frustration regarding your recent experience with our Fashion Delivery service.
We have conducted an investigation regarding this matter and established that the delay in the delivery of your order was due to an error on the part of our courier company contracted to do our deliveries, when they misrouted the parcel. We have notified them of your complaint and expressed our dissatisfaction with this delivery as it does not meet our high expectations.
Following our correspondence we have verified that the complimentary sample enclosed in your order was damaged and not the perfume you purchased. Arrangements were made for a replacement complimentary item to be delivered to your preferred address by no later than 13 April 2016.
Further to this the delivery fee has been waivered from your Truworths account.
We once again wish to apologize for the inconvenience and frustration caused and hope to see you in our stores or online again soon.
Yours sincerely,
Truworths Online Team
Thank you for your post.
Our aim is to always provide our customers with an online shopping experience that is both effortless and pleasant. We thus acknowledge your frustration regarding your recent experience with our Fashion Delivery service.
We have conducted an investigation regarding this matter and established that the delay in the delivery of your order was due to an error on the part of our courier company contracted to do our deliveries, when they misrouted the parcel. We have notified them of your complaint and expressed our dissatisfaction with this delivery as it does not meet our high expectations.
Following our correspondence we have verified that the complimentary sample enclosed in your order was damaged and not the perfume you purchased. Arrangements were made for a replacement complimentary item to be delivered to your preferred address by no later than 13 April 2016.
Further to this the delivery fee has been waivered from your Truworths account.
We once again wish to apologize for the inconvenience and frustration caused and hope to see you in our stores or online again soon.
Yours sincerely,
Truworths Online Team