TRUWORTHS ONLINE IS THE WORST!!!!!!!!

Good Evening All

So I am writing this with complete anger and frustration. On 01st February 2020, I placed an order online. The order went through and I received an email stating my order has been confirmed etc. I just happen to check my emails today and I come across an email they sent me on the 9th February 2020 stating two of the items I have order is no longer available I will be refunded. 8 DAYS LATER AFTER PLACING MY ORDER! No phone call to explain or apologize for the stupidity on their side. The whole process of Truworths online is **** I missed out on a dress also because of *********** people. My account was not linking to my online profile for whatever reason. I sent numerous emails and what a struggle it was!!! Someone from senior management was going to give me a call this never happened I eventually got gatvol and emailed to ask do they want my business or not!!!! Then I got an apology the situation will be fixed. TOO LATE THE DRESS WAS GONE! So I opt for another dress and a few more items which work out to over R2000.00. I am all excited about my garments. My delivery said 3-5 working days it is nearly 10 working days NO PHONE CALL NO DELIVERY NOTHING but an email sent on the damn 9th Feb 2020 to say to of my items are not available! ***??? So over this, I have had my account for longer than 10years after this **** experience and recent let downs I feel it is time I say goodbye to Truworths! This experience with Truworths online is just as bad as my experience at Canal Walk's Swarovski Store and the Swarovski South African head office. **** SERVICE!!!!!

Learn from Woolworths and Edgars the online service is great you also do not wait forever for an order!