Truworths Online & Delivery

I bought clothes online at Truworths. I regret making that decision because I have been shouting since 24 December 2024

And now its January 2025 and am still for last year order. The waiting is too long, and they are very poor when it comes communication and solving problem. They are good on sending automated messages.

Last week I was supposed to get delivery and I have paid for it obviously. The driver called me and told me that he doesn't know my area very well so he is asking me to go to Shoprite, and I must take a taxi to get to Shoprite, worse part is that I paid for delivery

And now it is more like am doing the driver's work, he is at work as a driver but he chooses to seat at Shoprite And me a paying customer, I must go to him but I have paid him to come dro my parcel at the door. Anyway I did go and fetched my clothes. That was a collection basically but have been billed for delivery.

So today am supposed to get another batch, after 11days of purchase.

Todays experience is worse, driver called me and asked me to go to Shoprite, and I wanted to know why can't he come when I have paid for fuel. He shouted and insulted me, and I don't understand why must I do his job . The told me is not gonna come to my address, he is returning my order.

And the other day he did return with my order and said I was not available. that time he didn't even bother coming to my place. As I speak my clothes are seating at Shoprite. I don't want Truworths yhoo! Too much drama and trauma. Basically this is emotional abuse. Am not buying again ( I cross my fingers ) never .

The who's salary depending on my purchases but they brave to treatment me like nonsense. When am using my hard earned money. Wow