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olivierelsa O
1 reviews | Active since Jul 2017
05 May 2020, 14:53
Truworths online confirmed and paid order cancelled due to their system pricing issue.
I am actually LIVERD to say the least. Placed an online order for my desperately needed beauty products on 2 May 2020. Paid for it, awaiting delivery. Only to receive an sms from Truworths on Monday 4 May stating that my order was cancelled. I did an enquiry, to be told they had a system issue on pricing. I need to replace my order. Upon doing so, the exact same products increased in price at a total of R300. I re-ordered because I am in desperate need, but their system pricing issue is NOT my problem and if memory serves me right...according to CPA...what was advertised, is what I pay. All consultants I spoke to was very nonchalant. Furious to say the least.
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Replies (1)Truworths's replyOfficial
10 Jul 2020, 09:02We acknowledge receipt of your review and appreciate you getting in touch with us.
We investigated your concerns raised and can confirm that this matter has been resolved.
Kind regards,
Truworths Online Team
Truworths's reply10 Jul 2020, 09:02
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We investigated your concerns raised and can confirm that this matter has been resolved.
Kind regards,
Truworths Online Team
