Truworths online
I recently paid for an order online, it stated i would receive delivery in 3 to 5 working days. The order was placed on the 7/08/2019. Every time I call truworths they say the order is on its way and I even emailed to cancel the order because I am tired of waiting so long, truworths has responded that they cannot cancel until I receive it. This service is terrible. Up till this date I have no idea when I will receive my order.
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Replies (3)
Truworths's replyOfficial
24 Aug 2019, 09:36We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply24 Aug 2019, 09:36
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
's updateReviewer Update
24 Aug 2019, 09:38Awaiting feedback.
's update24 Aug 2019, 09:38
Reviewer Update
Awaiting feedback.
Truworths's replyOfficial
27 Aug 2019, 09:06 Thank you for your post.
We acknowledge your frustration and escalated your concerns raised to the relevant department to address.
Upon a thorough investigation, we established that RTT attempted to deliver your parcel but due to the incorrect contact details provided they were unable to reach you. However, we can confirm that one of our consultants have been in contact with you to provide feedback.
We hope that we were able to address this matter and are pleased to confirm that this matter has been resolved in the interim.
Kind regards,
Truworths Online Team
We acknowledge your frustration and escalated your concerns raised to the relevant department to address.
Upon a thorough investigation, we established that RTT attempted to deliver your parcel but due to the incorrect contact details provided they were unable to reach you. However, we can confirm that one of our consultants have been in contact with you to provide feedback.
We hope that we were able to address this matter and are pleased to confirm that this matter has been resolved in the interim.
Kind regards,
Truworths Online Team
Truworths's reply27 Aug 2019, 09:06
Official
Thank you for your post.
We acknowledge your frustration and escalated your concerns raised to the relevant department to address.
Upon a thorough investigation, we established that RTT attempted to deliver your parcel but due to the incorrect contact details provided they were unable to reach you. However, we can confirm that one of our consultants have been in contact with you to provide feedback.
We hope that we were able to address this matter and are pleased to confirm that this matter has been resolved in the interim.
Kind regards,
Truworths Online Team
We acknowledge your frustration and escalated your concerns raised to the relevant department to address.
Upon a thorough investigation, we established that RTT attempted to deliver your parcel but due to the incorrect contact details provided they were unable to reach you. However, we can confirm that one of our consultants have been in contact with you to provide feedback.
We hope that we were able to address this matter and are pleased to confirm that this matter has been resolved in the interim.
Kind regards,
Truworths Online Team