1 reviews | Active since Jul 2016
TRUWORTHS - NOT UPDATING ITC REPORTS WITH THE 4 MAJOR SOUTH AFRICAN BUREAUS
after numerous phone calls one person to another and no one to assist I am struggling to get my credit report updated for an account that has been paid in full and closed, Truworths does not update their credit report status after it has been paid in full at the 4 major credit bureaus and it is very difficult to contact them, as they put you through from one person to another and dropping the calls.
Thank you for your post and affording us the opportunity to respond.
Upon reviewing your account, we liaised with our Legal Department with regards to your query.
We were informed that, as your account is still under debt review, you need to liaise with Consumer Friend regarding your concerns raised, as they will be better able to assist in this regard.
We confirm that this has been communicated to you, and trust that this response has adequately addressed this matter for you. Should you however have any further queries, please do not hesitate to contact us.
Kind regards,
Truworths Online Team
Thank you for your post and affording us the opportunity to respond.
Upon reviewing your account, we liaised with our Legal Department with regards to your query.
We were informed that, as your account is still under debt review, you need to liaise with Consumer Friend regarding your concerns raised, as they will be better able to assist in this regard.
We confirm that this has been communicated to you, and trust that this response has adequately addressed this matter for you. Should you however have any further queries, please do not hesitate to contact us.
Kind regards,
Truworths Online Team