IG
Inga G
1 reviews | Active since Mar 2018
02 Jul 2019, 11:53
Truworths not sticking by their word
Truworths it's been more than the 48hrs you said you'd get back to me by regarding Ref 76201. Don't start now by offering pathetic customer service and also be ***** at the same time. You need to call me ASAP.
Helpful (0)
Replies (2)0
Replies (2)
Truworths's replyOfficial
03 Jul 2019, 12:59 We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply03 Jul 2019, 12:59
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
12 Jul 2019, 16:14Thank you for your post.
At Truworths, we strive to provide an effortless shopping experience at all times, where customers are assisted by efficient and enthusiastic consultants.
Thus, we were concerned to hear of your experience and immediately escalated this to the Store Manager of the mentioned store. We can confirm that the Store Manager has been in contact with you to convey our sincerest apologies and can further confirm that this matter has been resolved.
We would like to thank you for bringing this matter to our attention and for the opportunity to provide you with feedback.
Kind regards,
Truworths Online Team
Truworths's reply12 Jul 2019, 16:14
Official
Thank you for your post.
At Truworths, we strive to provide an effortless shopping experience at all times, where customers are assisted by efficient and enthusiastic consultants.
Thus, we were concerned to hear of your experience and immediately escalated this to the Store Manager of the mentioned store. We can confirm that the Store Manager has been in contact with you to convey our sincerest apologies and can further confirm that this matter has been resolved.
We would like to thank you for bringing this matter to our attention and for the opportunity to provide you with feedback.
Kind regards,
Truworths Online Team