1 reviews | Active since Jan 2017
Truworths : My account was settled yet old data was provided to MBD
<p>A form of duplicate payments been made .The store and the legal department dont have records of this.</p> <p>I want my amounts refunded.I was under the impression that my ex had been using my card yet i was also recieving calls from MBD and i was allowed to make payments .</p> <p> </p> <p>And now the store doesnt have a track of any of my payments .Please ensure that this is rectified i want my refunds .</p> <p>I initally informed the compny of the Medical issue and i been borded off work.</p> <p> </p>
Thank you for your post and allowing us the opportunity to respond.
We were concerned to read of your experience and immediately conducted an investigation into this matter. We escalated your complaint to the Legal Department Manager to investigate.
We confirm that one of our consultants have been in contact with you and have requested that you forward us the relevant proof of payment documents in order to further attend to this matter.
Please feel free to contact us on *** or via email on *** and we will gladly assist.
Yours sincerely,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
We were concerned to read of your experience and immediately conducted an investigation into this matter. We escalated your complaint to the Legal Department Manager to investigate.
We confirm that one of our consultants have been in contact with you and have requested that you forward us the relevant proof of payment documents in order to further attend to this matter.
Please feel free to contact us on *** or via email on *** and we will gladly assist.
Yours sincerely,
Truworths Online Team
I already got correspondance.I was medically borded off work and discussed this with the customer service department that time.Payments was arranged and made in order for my settlement.
What i realised its not really that payments where not recieved.Its more of MBD bought off data from Truworths and not under the impression that this was settled.
MBD is the one claiming amounts they taken R200 payment which i want refunded.Im not going to be responsibile for this and having to pay to a collector when this account is setteled and a letter was given to me and Transunion has updated this on my credit profile.
Truworths would have needed to have this discussed with MBD ,as they are harrassing me and informing me that i should pay them which they have been added there own intrest fees .I have submitted my paid up letter from truworths legal to them and did advise them that i will not be liable to pay them any amount .
I already got correspondance.I was medically borded off work and discussed this with the customer service department that time.Payments was arranged and made in order for my settlement.
What i realised its not really that payments where not recieved.Its more of MBD bought off data from Truworths and not under the impression that this was settled.
MBD is the one claiming amounts they taken R200 payment which i want refunded.Im not going to be responsibile for this and having to pay to a collector when this account is setteled and a letter was given to me and Transunion has updated this on my credit profile.
Truworths would have needed to have this discussed with MBD ,as they are harrassing me and informing me that i should pay them which they have been added there own intrest fees .I have submitted my paid up letter from truworths legal to them and did advise them that i will not be liable to pay them any amount .