MM
Motshidisi M
1 reviews | Active since Apr 2012
12 Jun 2019, 09:49
Truworths more like DISAPPOINTING-WORTHS
In April while applying for a home loan, I found out that a ********** Truworths account was opened in Durban, last year, using my credentials. I’ve reported this to Truworths and they requested that I submit an affidavit, which I have, to Zelda Kafi.
Todate Truworths has failed to provide feedback on clearing my name. I’ve emailed Ms Kafi, phones Truworths every week and all they can say is that it’s under investigation. I’ve phoned everyday since Monday and their managers are in a meeting and no one to assist.
It’s frustrating when a company has no desire to assist its customers. Disappointing!!!
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Replies (3)
Truworths's replyOfficial
13 Jun 2019, 09:11We acknowledge receipt of your review and appreciate you getting in touch with us.
We would like to make contact with you directly. Kindly please contact us via *** with your contact details in order for us to further assist.
Kind regards,
Truworths Online Team
We would like to make contact with you directly. Kindly please contact us via *** with your contact details in order for us to further assist.
Kind regards,
Truworths Online Team
Truworths's reply13 Jun 2019, 09:11
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We would like to make contact with you directly. Kindly please contact us via *** with your contact details in order for us to further assist.
Kind regards,
Truworths Online Team
We would like to make contact with you directly. Kindly please contact us via *** with your contact details in order for us to further assist.
Kind regards,
Truworths Online Team
MM
Motshidisi M's updateReviewer Update
13 Jun 2019, 09:42Dear Truworths
Note that initial communication and affidavit was submitted to these email account... still no feedback or response from your team.
Communication was sent on the 02/05/2019 and I’ve emailed you again as per your request.
Note that initial communication and affidavit was submitted to these email account... still no feedback or response from your team.
Communication was sent on the 02/05/2019 and I’ve emailed you again as per your request.
MM
Motshidisi M's update13 Jun 2019, 09:42
Reviewer Update
Dear Truworths
Note that initial communication and affidavit was submitted to these email account... still no feedback or response from your team.
Communication was sent on the 02/05/2019 and I’ve emailed you again as per your request.
Note that initial communication and affidavit was submitted to these email account... still no feedback or response from your team.
Communication was sent on the 02/05/2019 and I’ve emailed you again as per your request.
Truworths's replyOfficial
09 Jul 2019, 15:22 Thank you for bringing this matter to our attention.
We acknowledge your frustration in this regard and wish to confirm that we view account related ***** and irregular credit activity in a very serious light.
Therefore, upon receipt of your post, we escalated your concerns raised to the relevant department to address. We were advised that your documents have been received and a thorough investigation has been done. We can confirm that the ********** account opened under your name has been closed and can further confirm that a clearance letter has been sent to you via email.
We trust that we have adequately resolved your query. Please feel free to contact us directly on *** or via email on *** should you have any further enquiries, comments or suggestions.
Kind regards,
Truworths Online Team
We acknowledge your frustration in this regard and wish to confirm that we view account related ***** and irregular credit activity in a very serious light.
Therefore, upon receipt of your post, we escalated your concerns raised to the relevant department to address. We were advised that your documents have been received and a thorough investigation has been done. We can confirm that the ********** account opened under your name has been closed and can further confirm that a clearance letter has been sent to you via email.
We trust that we have adequately resolved your query. Please feel free to contact us directly on *** or via email on *** should you have any further enquiries, comments or suggestions.
Kind regards,
Truworths Online Team
Truworths's reply09 Jul 2019, 15:22
Official
Thank you for bringing this matter to our attention.
We acknowledge your frustration in this regard and wish to confirm that we view account related ***** and irregular credit activity in a very serious light.
Therefore, upon receipt of your post, we escalated your concerns raised to the relevant department to address. We were advised that your documents have been received and a thorough investigation has been done. We can confirm that the ********** account opened under your name has been closed and can further confirm that a clearance letter has been sent to you via email.
We trust that we have adequately resolved your query. Please feel free to contact us directly on *** or via email on *** should you have any further enquiries, comments or suggestions.
Kind regards,
Truworths Online Team
We acknowledge your frustration in this regard and wish to confirm that we view account related ***** and irregular credit activity in a very serious light.
Therefore, upon receipt of your post, we escalated your concerns raised to the relevant department to address. We were advised that your documents have been received and a thorough investigation has been done. We can confirm that the ********** account opened under your name has been closed and can further confirm that a clearance letter has been sent to you via email.
We trust that we have adequately resolved your query. Please feel free to contact us directly on *** or via email on *** should you have any further enquiries, comments or suggestions.
Kind regards,
Truworths Online Team