1 reviews | Active since May 2017
Truworths money *****er
I bought an item of clothing for R750 over the weekend of the 29 th July. The item did not fit, so I returned it on Monday the 30th. I paid using my bank card, which they then requested and swiped when they did the refund.. It is now Thursday the 2nd of August. I returned the item 4 days ago, and the R750 is still not showing on my account. I saw an item of clothing in another store of roughly the same price, which I wanted to purchase with the refund money, but I am unable to purchase that item since Truworths seems to find it acceptable to hold onto my money for between 7 - 14 days after returning the item to your store. You were quick to credit my account with R750 the day I purchased the item, I didn't hold onto your clothing for 7 - 14 days before paying, so why do you find it acceptable to hold onto MY money when you have your clothing back!?!? Really!?!? Its 2018 and your primitive refund system makes me clients wait for their hard earned money which they are in need of, instead of refunding them immediately. If your system is so pathetically primitive and slow, then why don't you offer your clients CASH refunds!?!? I WANT MY MONEY TRUWORTHS!!!
Thank you for your post and allowing us the opportunity to respond.
We apologise for the inconvenience caused, and we have subsequently attempted to contact you in this regard, but regret that we have been unsuccessful in our attempts. We have left you voicemail messages in this regard and await your soonest response in order to further investigate this matter for you.
Should you have any further enquiries, please feel free to contact us on *** or via email on ***.
Yours sincerely,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
We apologise for the inconvenience caused, and we have subsequently attempted to contact you in this regard, but regret that we have been unsuccessful in our attempts. We have left you voicemail messages in this regard and await your soonest response in order to further investigate this matter for you.
Should you have any further enquiries, please feel free to contact us on *** or via email on ***.
Yours sincerely,
Truworths Online Team
