Truworths mistakes becomes customers problems

I don't know what's happening with this company, they use to send me messages for applying for account and I was willing to but now what they doing to my mother isn't nice at all. They take money from her account 4 days before her payday and it's bounce then she get charges from the bank....

Now they just said she didn't pay simply because they didn't debit her, if she phones them they saying she was supposed to pay cash though none of them told her that. Like seriously, what kind of a service are they giving her? At least she's gonna close this account for good, and as for me, I wouldn't dare open it, not but any mistake!

If only they can communicate well with their customers and stick to the agreements, no matter how old they are. My mother used to get paid in advance back then, so I don't know whether the reason they changed the debit date is because of that it what, but still, that was not the agreement. I wash my hands!!!