1 reviews | Active since Mar 2018
Truworths midlands mall Estee lauder
On the 23 March i went to liberty midlands mall and was browsing pass truworths and i noticed estee lauder was having a promotion and i was rather keen on getting more insight on it as i am a kanebo senai customer and wanted to switch over to estee lauder. I did go over to the estee lauder counter and i started to ask questions about the free gift and what i had to purchase... The consultant advised me that purchasing a cleanser that is about R480 +- and a toner about same price was not regarded as two skin care and i will only get the gift if i purchase a day moisturiser in a very rude manner she spoke to me also announcing to me that she is the counter manager. I then had queried why is it durban would allow me to purchase my two skin care products n i would still get my gift but here in Pmb i am told its not regarded as a skin care and that Durban area managers are sleeping!!!! I am disgusted by the brand that they can appoint someone of that caliber to be a brand ambassador to insist that i had to purchase three products which on the signage it did not stipulate three.... And to also speak so rudely and abruptly.. I am a professional person and i am appalled by what transpired and lost faith in the brand. Estee lauder does not value new customers n their customer service stink... They have no smile and speak as if they are doing you a favor. I was not even offered to have a consult or even an assessment! Disgusting.... I will be putting my incident on Facebook as this is a very prominent brand and i am extremely appalled!
At Truworths, we pride ourselves on offering our customers service of international standards and were therefore concerned to hear about your experience.
We have investigated your concerns raised, and established that the offer mentioned in your post required the customer to purchase two Estee Lauder products, one of which needs to be a skin treatment. The customer would then only be eligible to receive the free gift stated.
It has been confirmed that this has been communicated to you in store, as the items you wished to purchase in order to receive the free gift, was not part of the promotion.
We have in the interim escalated this matter to the Regional Manager of our store mentioned in your post, and she is currently in the process of attending to this matter for you.
We apologise for the delay in our response and for any inconvenience cause as a result of this matter, but trust that this will be acceptably resolve soon.
Kind regards,
Truworths Online Team
At Truworths, we pride ourselves on offering our customers service of international standards and were therefore concerned to hear about your experience.
We have investigated your concerns raised, and established that the offer mentioned in your post required the customer to purchase two Estee Lauder products, one of which needs to be a skin treatment. The customer would then only be eligible to receive the free gift stated.
It has been confirmed that this has been communicated to you in store, as the items you wished to purchase in order to receive the free gift, was not part of the promotion.
We have in the interim escalated this matter to the Regional Manager of our store mentioned in your post, and she is currently in the process of attending to this matter for you.
We apologise for the delay in our response and for any inconvenience cause as a result of this matter, but trust that this will be acceptably resolve soon.
Kind regards,
Truworths Online Team