Truworths Menlyn Shopping Centre Appauling Service

I wish to formally lodge a complaint regarding the extremely disappointing service we received at Truworths South Africa, specifically at their branch located in Menlyn Shopping Centre. We ordered a dress from another branch and were notified that it had eventually arrived at the Menlyn branch for collection. Upon arrival, instead of receiving professional assistance, we were treated with a shocking level of disregard and disrespect. The manner in which we were spoken to and handled made us feel as though we were not worthy of basic customer service or attention. When we requested that a staff member open the parcel so that we could verify the dress and ensure that the correct item had been sent, our request was outright refused. We were told to open the package ourselves. As paying customers, it is not our responsibility to open store parcels; it is standard retail practice for staff to assist in such matters to ensure correctness and accountability. After considerable insistence and repeated requests, someone was eventually called to open the parcel. However, even then, the attitude and treatment we received were extremely inappropriate and unprofessional. The entire experience was humiliating and deeply disappointing. Based on this appalling experience, we cannot recommend the Menlyn Park Shopping Centre branch to anyone. If this is the level of service extended to paying customers, it raises serious concerns about customer care standards. We strongly urge management to address this matter urgently, as such treatment reflects poorly on the brand as a whole. Unless significant improvements are made, we would advise customers to reconsider making use of this branch’s services.