Truworths (Melrose Arch)

My name is Mbali Fortunate Dlodlo, I was working for Truworths in Melrose arch permanent staff from 2012 till 2014. In a year of 2020 I received a call from Truworths stating I have an unclaimed benefit due to me from Alexander Forbs. The store manager Josephine referred me to HR by the name of Linda Zibaya who send me the withdrawal forms. At first I used my mobile phone to reset her the signed document which included the copy of my ID and 3 months bank statement. Her response to me was she had never received any documents from me. Many times I tried to send her documents, but she keeped giving the same answer, hasn't got any thing. I called her office and she said I should go to the nearest Truworths store or Identity. I went to the identity store to email the documents. Months passed by with no response from Linda Zibaya. I tried to email her as usual and she resent me the forms again, which I filled and tried to email at an internet Cafe, her response was she hasn't received any documents from me. I went to Truworths in Braam and asked the manager to email the document, called her to check if she received the documents, she confirmed she has the documents. Earlier this year I asked her for a follow up, she keeps saying no response. She requested I called at Alexander Forbs, which I did and spoke to Richard one of the consultants. He confirmed he can not assist me, only HR from Truworths is handling the issue at hand. I then asked if my documents where submitted he confirmed there where no documentation received from Truworths to Alexander Forbs. I tried to call Linda Zibaya's office, no response. Then send her an email, she rep**** and said to me, she's still waiting for a claim number and she will get back to me. That's been 3 weeks back, no response back till this day.