1 reviews | Active since Sept 2013
Truworths Man Gift Card - Failure to provide info
Visited your store on Saturday 26 March 2016 around 13h30 to validate a gift card that was mislaid. I experienced the following:<br> a. Poor service : 2 cashiers attending to a very long line of customers on an exceptionally busy retail day. Do we need to support your store when you appear incapable of staffing it correctly. Upper level queue was worse.<br> b. Gift Card : I joined the long queue to validate a gift card I was given a while ago which was mislaid. Finally on reaching your one of two cashiers she was unable to provide info on the gift card and referred me to the only other cashier. She was unable to find the card number \***\" on your database. She proceeded to call your Head Office who advised it had expired. End of service story!. I require the following from yourselves : 1. Details of the Value remaining on this gift card. 2. Re issue a valid card for the value "
Thank you for your post and allowing us the opportunity to respond.
At Truworths, providing our customers with service excellence is of fundamental importance to us and we sincerely apologize for your experience at our store. We therefore immediately escalated this matter to the Area Manager to further investigate and address this with the store staff to ensure that this level of service is not repeated.
We acknowledge your frustration in this regard however wish to verify that Gift cards when being purchased have a 36 month expiry as stipulated by the Nation Consumer Protection Act (NCA).
We can verify that we have contacted you in this regard as we are unable to locate any details of the gift card with the number provided in your post. We have thus requested a copy of the gift card in order for us to further investigate this matter and provide you with feedback.
We trust that this matter will be adequately resolved once the investigation is concluded.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond.
At Truworths, providing our customers with service excellence is of fundamental importance to us and we sincerely apologize for your experience at our store. We therefore immediately escalated this matter to the Area Manager to further investigate and address this with the store staff to ensure that this level of service is not repeated.
We acknowledge your frustration in this regard however wish to verify that Gift cards when being purchased have a 36 month expiry as stipulated by the Nation Consumer Protection Act (NCA).
We can verify that we have contacted you in this regard as we are unable to locate any details of the gift card with the number provided in your post. We have thus requested a copy of the gift card in order for us to further investigate this matter and provide you with feedback.
We trust that this matter will be adequately resolved once the investigation is concluded.
Kind regards,
Lynn