1 reviews | Active since Mar 2018
Truworths Mall of the South no sim card registration upon purchase of phone
i bought a hauwei Y6 YESTERDAY from Truworths Mall of the South , the shop assistant requested my identity card as well as proof of residence . i paid for the phone in cash and to my surprise when i arrive home i discover that i cannot use the phone because the sim card evidently was not registered. even after providing proof of residence and my identity card. it means i now have to go back to the mall and get this sorted out. a total waste of time and it means more costs incurred to get to the mall and in order to get this done when it should have automatically been done in store.
horrible service overall , i thought stores providing cellphones were required to register the sim immediately upon purchase of the phone else you cannot buy the phone..evidently not at Truworths.
At Truworths we go to great lengths to ensure that our customers are offered the highest standard of service excellence.
As we were concerned to read of your unfortunate incident, we deemed it necessary to refer this issue to the Store Manager at the respective store to investigate. We were informed that they did in fact Rica your new cellphone on the day of purchase, however, due to a network issue, Rica showed a pending status.
We are however pleased that the matter was immediately attended to upon your return to the store the following day.
We wish to sincerely apologise for any inconvenience or frustration caused as a result of this matter, and hope that we have acceptably addressed your concerns raised.
Should you have any further enquiries, please feel free to contact us on *** or via email on ***.
Kind regards,
Truworths Online Team
At Truworths we go to great lengths to ensure that our customers are offered the highest standard of service excellence.
As we were concerned to read of your unfortunate incident, we deemed it necessary to refer this issue to the Store Manager at the respective store to investigate. We were informed that they did in fact Rica your new cellphone on the day of purchase, however, due to a network issue, Rica showed a pending status.
We are however pleased that the matter was immediately attended to upon your return to the store the following day.
We wish to sincerely apologise for any inconvenience or frustration caused as a result of this matter, and hope that we have acceptably addressed your concerns raised.
Should you have any further enquiries, please feel free to contact us on *** or via email on ***.
Kind regards,
Truworths Online Team