Truworths LIES - Negates on agreed to arrangements!

After 20 years of having an account,the way you have treated a loyal client is despicable.I've posted many compliments on this platform of various staff across various branches. You deserve a ZERO RATING NOW whomever works in the head office.While you are a business and only the bottom line is important,you really need to be taught how to communicate correctly.I called you.I was proactive.I set up an AGREED TO arrangement WITH YOU.YOU did not act in good faith Truworths.WE had an agreement in place,via email AND on my recorded conversations with you(as you do)and yet YOU negated on this. You handed me over to your debt collectors...who are asking for THE EXACT SAME AMOUNT FOR WHICH I HAD AN ARRANGEMENT WITH YOU!!!!!Unemployment is not a situation anyone asks for.I kept my word. YOU DID NOT.Shame on you...after all my years of being a loyal client to you!!!!! I will close this account as soon as its paid off.In the public interest through my own personal experience, be careful before you enter into any agreement in good faith,that Truworths DOES NOT ADHERE TO THEIR FINANCIAL ARRANGEMENTS.