Truworths laybye flagging old paid up account as "not good standing"

I have paid up my past Truworths account a few years back in Westgate mall Mitchells plain branch could be around 4 yrs ago. I made a laybye at Century City Truworths in 2017 and even went to fetch it by cancelling the 2 dresses and just taking my little one' s dress no problem.Now when I wanted to make a laybye @ Mitchells plain Truworths your system says account not in good stamding. The cashier called the customer care who was of very little help and was given a number to contact for lawyers....When did that happen i never got a call from any lawyers for this paid up account so what now Truworths this is unacceptable surely your records should be up to date labelling a paid up account as not good standing please get this resolved. To the cashier @ Mplain Truworths thank you for trying to get to the bottom of it ,but customer care ooohhh no zero help didnt even listen properly ....so dissapointing .