TRUWORTHS LANGEBERG LEFT A BAD TASTE

I purchased a Huawei Nova Y62 from the Truworths Store. I am working for PNP and I needed certain APPS as I am Head of ASAP department. When I tried downloading the APP, it was not compatible. Upon my return to the store, I spoke to the sales lady Robin Seconds, in witness with the store manager, known to me as Nita. and told her the story, after a back and forth with her, she asked me very rudely, what would you like me to do? Pay for the phone???????? Then I flipped because how the heck can she talk to me like that in front of her manager!!!!!!!!!!!!! I left the phone in store and contacted Jenny-Ann **********) and Lance **********) for assistance. Only to realize that this is a ONE SIDED show only and NOT about the customer. I told Jenny if it was not for me trying to maintain a healthy credit record I would NOT pay the account. Furthermore, after the gentleman of Huawei tried to assist me I guess their conclusion was the phone and the APPS is in working order, which I don't doubt but the phone is NOT compatible for work-related purposes. On 04.10.2024 after I spoke to Jenny in another store (IDENTITY) I told her I will still be paying my account but I will not take the phone they can do with the phone whatever they want!

I will also not leave this here, because NO feedback was given to me with regards to Robin being so rude to me as a PAYING CUSTOMER to be exact!

Due to my bad experience I will want proper feedback and certainly NOT buy there

And another thing, when I told Jenny I will move the account to the Foschini Group, they were okay with that as well.

Pity, clients are being treated this way