TRUWORTHS LACK OF MANAGEMENT - CLIENT CUSTOMER SERVICE (OR LACK THEREOF).

I received a birthday gift (24 December 18) from a friend who purchased it at Truworths. Unfortunately the top is a bit small and I wanted to exchange it. I went to Truworths at Table Bay and explained this. The person 'managing' the shop, a young lady said she had to call her boss as she required a receipt. Again, I explained, it was a gift, the tag was still on the top, but seeing as it was a GIFT, I did not have the receipt. The person who gave it to me has left to go overseas for a month so I could not get it from her, even if she actually has it???? The young lady called her 'superior' a person called Wareldia (I have the cell number) to be advised without the receipt, I COULD NOT EXCHANGE IT. When she came to tell me I asked her to phone her again so that I could speak to her myself. After calling another 3-4 times, she had no reply from this 'superior' who is SUPPOSED to be on duty/call this weekend, to handle such queries. She would not answer. She then tried to call the other THREE 'managers' who are ALSO SUPPOSED to be on duty, names are Fahiema, Mariette and also Sageus. Lo and behold, NONE of these 'on duty' managers!!! answered their phones to assist. I said to the young lady who was trying, that seeing as they are not answering she should then as the 'manageress or assistant' on duty should make the call so I could change the top and be on my way. She advised that the auditors would fire her if she did this. Whether this is true or not,, all I know is that I have had an account with Truworths for close on FORTY years, at this point in time, I am in credit at Truworths, and at this rate, I will remain in credit and the next time I get an SMS or ad to say 'we miss you shopping, you have R***XX thousand credit to spend, be reminded that this is one of the reasons why I am not rushing to Truworths any time soon. Meantime, I am unable to EXCHANGE an item I am unable to wear, because it is tooooo small. If there are any managers who work there, who are actually on duty, it would be great if one of them could sort this out because I am certainly unimpressed. I await your feedback. (By the way, I did give my full name, account number to the young woman who assisted, or tried to). Patricia