Truworths is refusing me a detailed statement of my account

I have been asking Truworths to send me a full statement of my account and this is the response I received.

“ Good morning, Thank you for your email. Kindly be advised that we do not send a detailed statement,however the attached statement does reflect all your transactions from the last billing date to current.Please advise if there is anything specific that you do not understand on the statement. Kind regards, Customer Services Consultant” I don’t understand why I’m being refused to see my account detailed statement. I need to see what I’m paying for.