EC
Elbe C
1 reviews | Active since Jun 2019
02 Jul 2019, 14:12
Truworths is not responding to my emails!!!!
Truworths is not responding to my emails!!!!
I bought a Outback Red jacket 2 years ago, I rarely wore the jacket, and when I took it out of the closet last week I discovered it have rips,tear and split fabric all over the back of the jacket. As I said, I almost never wore the jacket and this is not damage from wear and tear - No, this is bad cheap fabric that didn't go through proper quality control. I visited Menlyn Truworths but they were unwilling/unable to help me. I have been a Truworths customer from 1972, and it is very disappointing to spend money on clothing that you later learn is of a very poor quality only to maximize the profits of big franchise companies
Helpful (0)
Replies (1)0
Replies (1)
Truworths's replyOfficial
09 Jul 2019, 15:18 Thank you for your post and allowing us the opportunity to respond.
Truworths aims to provide high-quality fashionable merchandise that meets and exceeds the high standards that we set. Our Returns Policy, therefore, allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within 6 months from the purchase date and all returns criteria are met.
Our process is for the Store Manager to assess the garment and if he/she is unable to make a technical decision, the garment is sent to our Head Office for a further Quality Assurance assessment.
Upon receipt of your complaint, we deemed it necessary to escalate the matter for the immediate attention of the respective Store Manager. We can confirm that you were correctly advised in store on the day of your visit.
We hope that you understand our stance. Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on ***.
Kind regards, Truworths Online Team
Truworths aims to provide high-quality fashionable merchandise that meets and exceeds the high standards that we set. Our Returns Policy, therefore, allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within 6 months from the purchase date and all returns criteria are met.
Our process is for the Store Manager to assess the garment and if he/she is unable to make a technical decision, the garment is sent to our Head Office for a further Quality Assurance assessment.
Upon receipt of your complaint, we deemed it necessary to escalate the matter for the immediate attention of the respective Store Manager. We can confirm that you were correctly advised in store on the day of your visit.
We hope that you understand our stance. Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on ***.
Kind regards, Truworths Online Team
Truworths's reply09 Jul 2019, 15:18
Official
Thank you for your post and allowing us the opportunity to respond.
Truworths aims to provide high-quality fashionable merchandise that meets and exceeds the high standards that we set. Our Returns Policy, therefore, allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within 6 months from the purchase date and all returns criteria are met.
Our process is for the Store Manager to assess the garment and if he/she is unable to make a technical decision, the garment is sent to our Head Office for a further Quality Assurance assessment.
Upon receipt of your complaint, we deemed it necessary to escalate the matter for the immediate attention of the respective Store Manager. We can confirm that you were correctly advised in store on the day of your visit.
We hope that you understand our stance. Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on ***.
Kind regards, Truworths Online Team
Truworths aims to provide high-quality fashionable merchandise that meets and exceeds the high standards that we set. Our Returns Policy, therefore, allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within 6 months from the purchase date and all returns criteria are met.
Our process is for the Store Manager to assess the garment and if he/she is unable to make a technical decision, the garment is sent to our Head Office for a further Quality Assurance assessment.
Upon receipt of your complaint, we deemed it necessary to escalate the matter for the immediate attention of the respective Store Manager. We can confirm that you were correctly advised in store on the day of your visit.
We hope that you understand our stance. Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on ***.
Kind regards, Truworths Online Team