1 reviews | Active since May 2014
Truworths is committing *****
I paid my account at Truworths Hartbee****rt last weekend and since the 30th of January this amount is debited from my account at 24:00. I phoned the call centre yesterday and they said they're working on the problem. 24hours later and it happened again!! I phoned my bank this morning and they said Truworths haven't given a solution how to pay back their customers yet. So now I have to be patient while money gets deducted from my account every night??? Truworths haven't even send out correspondence to its customers to apologize for this and in the meantime my account gets debited without my authorization. This is *****!!! Once my account is paid in full - which will happen soon as Truworths deducts amounts as they please - I'm closing my account and won't buy at Truworths again as one cannot even use your bank cards in their stores safely!!!!
Thank you for your post and affording us the opportunity to respond.
We have investigated this matter as a matter of urgency and have established that your bank account was indeed erroneously debited on the respective dates.
Standard Bank has confirmed that the error occurred on their side. We were informed that all duplications and triplications will be reversed over the next couple of days and in some cases the reversals have already taken place. A message has been placed on all social networks to advise customers of this unfortunate error.
In addition, we hope you will reconsider closing your account as we value your patronage and would not want to lose you as an account holder.
We sincerely apologise for any inconvenience this may have caused you and we encourage you to contact us on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
Chevola
Thank you for your post and affording us the opportunity to respond.
We have investigated this matter as a matter of urgency and have established that your bank account was indeed erroneously debited on the respective dates.
Standard Bank has confirmed that the error occurred on their side. We were informed that all duplications and triplications will be reversed over the next couple of days and in some cases the reversals have already taken place. A message has been placed on all social networks to advise customers of this unfortunate error.
In addition, we hope you will reconsider closing your account as we value your patronage and would not want to lose you as an account holder.
We sincerely apologise for any inconvenience this may have caused you and we encourage you to contact us on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
Chevola