Truworths is **********

The email I sent below :

Good Day

While I understand that you need to make sure you collect your money based on clients not paying, the way you go about it, is absolutely appalling. I’ve had an account with you for probably less than a year, I’ve not missed 1 payment, but over the last 3 – 4 weeks , I’ve received • 9 SMS’s regarding my overdue account • Countless calls – Telling me the exact same this as your SMS • 2 Emails – One very threatening email about my credit history etc, also telling me the exact same thing Now, I’ve gone onto your website and made sure that you deduct everything owing by tomorrow. I still get a call from your call centre at 6 the night, explaining what I’ve done, the person on the line, does not listen to a single word and is only interested in debi-checks etc. I’ve paid this account, without fail, every single month, 1 missed month ( no one asked me why) I’m made to look like a ******** ! As far as I’m concerned, if I’m charged interest based on all the times I’ve been contacted , we are going to have a massive problem as I’ve made an arrangement online. I understand interest due to non-payment(again, no one asked me why), no problem but I will not be abused by a company that sells belts and jeans ! This has to stop !

The reply I got from a customer service agent :

Good morning Julian, Thank you for your confirmation. We are sorry if you felt that our collections process was in any way offensive and not handled correctly, as it is not our intention to cause you any unnecessary frustration. Kindly be advised when an account reflects an arrears status communication is automatically generated to the account holder as a reminder of the status of their account. We can confirm your online payment was received and reflects. Thank you for your payment. Please be advised your payment will reflect on your next statement. Current balance R 2139.29 Kind regards, Tasneem S Customer Services Consultant

You guys are an absolute embarrassment, this is the exact same way Edgars went ***** up... I will be closing this account and I hope many other people do the same, quick to call me and harrass me for 1 outstanding payment but can't call me to deal with an issue