Truworths is a sinking ship

<p>On the 27th of June I visited Truworths N1 city looking for a shoe for my Mom's Funeral which was the next day. I Found a decent shoe unfortunately they didn't have my size. They checked on the system which store has my size, they reffered me to Vangate mall. On arrival at Truworths Vangate mall, I was told that they too don't have the shoe but they will call Canal Walk branch so that I don't have to be running around like this. The Consultant confirmed that Canal Walk had the shoe and they were keeping it one side for me, I could just go to the till and request the shoe. I then drove to Canal Walk for this shoe, I reached Canal Walk and the consultants told me they put away an empty box for me and they too couldn't find the shoe. At this point I was completely annoyed and requested to speak to the manager. The manager smugly told me there is nothing she can do as the consultant did not look in the box when he stored it for me, She said I should just take something else. I then took something else as i had no other choice now, I had the shoe on the Saturday 28th for the funeral, I didn't even have the shoe on for 2 hours and the shoe broke. I took it back the Sunday and all they could say was we apologise we'll swop it for you. Truworths Seriously need to re-look at how they deal with clients, Nafeesa the manager also needs to be trained accordingly as she has no idea how to deal with clients or complaints. Truworths Canal walk is seriously a sinking ship!</p>