1 reviews | Active since Aug 2014
Truworths is a real cheat!
On numerous occasions, I went to Truworths Kokstad and would place an order for something they have on the floor but not fitting. Every time they'd swipe my card and tell me to expect a call from them notifying me of my order to be picked. Out of more than five orders I received only ONE. I noticed my that my balance doesn't decrease even though I maintain my monthly obligation. I asked from a staff member at BT Ngebs mall where I was placing an order still, the lady told me that I get charged for the items on order. I was so shocked because I never received all the orders I placed. Immediately I called their customer care, the lady I spoke to denied any knowledge of me placing any orders with them and she said that was according to their system. I gave her both my ID and account number, still she denied. I asked her to hold while I was checking the slips the stores would issue, she cut the call. When I called again, i was attended to by a guy, as I was stating my case he cut the call. I went to Kokstad and was told that yes,whenever they swipe my card, I get charged for that item. It's been a year and half now. Do I continue paying for items I never received? The last order I made with them was a coat milk in colour size 42, I never received it. Please assist. I'm being ********** ungodlessly here
At Truworths, we strive to provide our customers with an effortless in-store and virtual shopping experience at all times, and was concerned to hear about your experience.
We have established that whilst attempting to locate the garment for you, the account reflected an arrears status, therefore the item/s in question could not be charged to the account. When an order has been placed in-store, you will receive a receipt as confirmation that your order was placed. The item/s is only charged to your account once it has been located at a store.
We acknowledge your frustration and sincerely apologise for the lack of feedback provided to you by our Call Centre and have brought this matter to the attention of the relevant Manager.
Should you have any further concerns or suggestions, or should you wish to place an order with us for a different fashion item, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Truworths Online Team
At Truworths, we strive to provide our customers with an effortless in-store and virtual shopping experience at all times, and was concerned to hear about your experience.
We have established that whilst attempting to locate the garment for you, the account reflected an arrears status, therefore the item/s in question could not be charged to the account. When an order has been placed in-store, you will receive a receipt as confirmation that your order was placed. The item/s is only charged to your account once it has been located at a store.
We acknowledge your frustration and sincerely apologise for the lack of feedback provided to you by our Call Centre and have brought this matter to the attention of the relevant Manager.
Should you have any further concerns or suggestions, or should you wish to place an order with us for a different fashion item, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Truworths Online Team