1 reviews | Active since Sept 2021
TRUWORTHS INVADES PRIVACY
I have repeatedly asked Truworths and customer care, via email and telephone to please not contact me in work time or at work, as we have rules at work which we are obligated to follow (contract). I have begged them and sent very polite letters to them to remove this number. They harrass me 2 - 3 times a day at work and im on a switchboard with incoming lines. I have no signed a warning at work for taking personal calls. I have explained this to Truworths also, and still they contact me daily at work and this after i made arrangements with them. I still pay them every month and still they phone me. Im frustrated and feel they are invading my privacy and causing lots of trouble for me. I cant wait to pay this account and close it.
*** Mon, 6 Mar, 15:55 (18 hours ago) to me
Good day, Thank you for getting in touch. We acknowledge your frustration and apologise for the inconvenience caused. We can confirm that the matter has been escalated to the relevant department in order to have your work number removed. Kind regards, Christopher Customer Services Consultant Truworths logo
Plenty of these have been received and still they phone me!!!!! AT WORK
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
TaniaTruworths Customer Service
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
TaniaTruworths Customer Service
Why are they harassing me? Why are you not removing this number from the system???????
If i lose my job, i will sue Truworths
Why are they harassing me? Why are you not removing this number from the system???????
If i lose my job, i will sue Truworths
We can confirm that we in the process of investigating your concerns raised and we will get back to you, as soon as we had your work number removed.from our data base.
Regards
TaniaTruworths Customer Service
We can confirm that we in the process of investigating your concerns raised and we will get back to you, as soon as we had your work number removed.from our data base.
Regards
TaniaTruworths Customer Service
