Truworths incompetency

During lockdown I struggled TREMENDOUSLY to get money allocated to my account which I paid via EFT. After all the numerous emails, phonecalls, I had to resort to Hellopeter to get this matter resolved. The last payments I made instoor because of Truworth's incompetancy. This month when I got to the stoor it was extremely busy so I decided to pay by EFT. I thought now there is no excuse of backlog of Covid19. So I payed R900 on 3 September. Needless to say.....SAME STORY!!! Not allocated. But Oh, Truworths is extremely quick to call me, send sms's. How is it possible that an equal big retail store like Fochini, Miladys etc send me an sns after THREE days saying they have received my payment. Truworths TWELVE DAYS STILL NOTHING!!!!!. DO NOT GIVE INTERNET AS AN OPTION IF YOU DO NOT HAVE THE MANPOWER OR KNOWLEDGE TO HANDLE YOUR BANK RECONS!!!!!!! Truwths does not care that they affect paying sustomer's credit record. It does not help to email proof of payment. I did that about 20 times the previous time. And they charge for tge sms's and phonecalls you receive "for not paying your account". Even while you are a paying customer. Hanlie van den Berg *** 086