Truworths inaccurately reported a credit account and won’t correct it

I opened a Truworths revolving credit account in Sept 2020. No payments were ever made. Experian and Truworths continue to report this account incorrectly on my credit profile, even though TransUnion removed it in Dec 2025. Truworths has not responded to written requests to withdraw the listing, and the last payment date shown on my credit report is invalid. This has negatively affected my credit score and finance applications. I have requested correction in writing but have received no resolution. Please resolve this and correct my credit reporting as required by the NCA and Credit Bureau Code of Conduct.