TRUWORTHS IDENTITY REQUIREMENTS SUCKS

I'm baffels atbthe service renderd by Truworths, particularly Maponya Mall, Trade Route and Southgate Mall have shown nonsensical and rude behavior to a customer with a real problem...I had my laptop bag ****** in 2021 along with my ID, upon applicatiin for a temporary ID I went to TRUWORTHS to make a purchase on an online account I had opened, to my dismay I was denied service and was told that the company doesn't accept the temporaty ID which was confusing because its accepted everywhere else except TRUWORTHS , they even denied me access to my online purchase which was rrqdy dor collection. MR PRICE and other retailers just want either a reference number or amy other form of identification, they even accept certified copies. Its insane how I'm allowed to open an account onkine and have my pictire taken to verify, even their platform knows when you enter an incorrect ID number. This practice is unfair and must be reviewd urgently.