1 reviews | Active since Dec 2014
Truworths IBT
Good day,
Truworths Mimosa Mall Bloemfontein.
I have ordered and payed R 480 in on a garment on 3 March 2018 and it still have not been delivered and it is now 30 March 2018. I even paid a fee of R 40 to have the garment delivered in 7 days. This is so very disappointing to say the least.
And please also clarify why my monthly installment all of a sudden went up from R 140 to R 160? I paid money in....how can the monthly installment go up?
I have even made trips to the store and was assured that it will arrive soon. But still no calls to collect my garment.
Account Holder.
At Truworths we pride ourselves on being a retailer of international standards and we go to great lengths to make certain that our customers are always presented with the highest levels of customer service excellence.
We acknowledge your frustration for the manner in which your Fashion Delivery request was attended to. We can assure you that the appropriate corrective action will be taken to ensure that this remains an isolated incident.
Following our telephonic communication with you, we are pleased to verify that you will be going into store shortly to collect your parcel.
We would like to extend our sincere apologies for the level of service you received, and for any inconvenience caused a result of this matter.
Thank you for informing us of your experience and we trust that we were able to satisfactorily attend to your concerns raised.
Yours in Fashion,
Truworths Online Team
At Truworths we pride ourselves on being a retailer of international standards and we go to great lengths to make certain that our customers are always presented with the highest levels of customer service excellence.
We acknowledge your frustration for the manner in which your Fashion Delivery request was attended to. We can assure you that the appropriate corrective action will be taken to ensure that this remains an isolated incident.
Following our telephonic communication with you, we are pleased to verify that you will be going into store shortly to collect your parcel.
We would like to extend our sincere apologies for the level of service you received, and for any inconvenience caused a result of this matter.
Thank you for informing us of your experience and we trust that we were able to satisfactorily attend to your concerns raised.
Yours in Fashion,
Truworths Online Team