SD
Sechaba D
1 reviews | Active since Apr 2013
28 Mar 2019, 14:23
Truworths hounding me
I closed my Truworths account more than 4 years ago, requested that my details be removed from their mailing list & not be contacted for promotion (on 05/03/2018 via e-mail). On 09/03/18 I got a confirmation mail stating that I had been removed from their database, reconfirmed on 12/03/18. Regardless of their promises, I still get contacted by them constantly, last 2 occasions being on 28/02/19 & 28/03/19. This is abuse of my privacy! Now, for the last time, REMOVE MY DETAILS FROM YOUR DATABASE!!!!
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Replies (3)
Truworths's replyOfficial
28 Mar 2019, 18:04 We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply28 Mar 2019, 18:04
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
29 Mar 2019, 12:00 Thank you for your post. Whilst we acknowledge your frustration and concerns raised in this regard, we have escalated your concerns raised to the relevant department. We were advised that your details have been removed from our correspondence list, and that these changes can take up to 48 hours to take effect. We sincerely apologise for any inconvenience caused, and trust that we have adequately attended to this matter for you.
Kind regards,
Truworths Online Team
Kind regards,
Truworths Online Team
Truworths's reply29 Mar 2019, 12:00
Official
Thank you for your post. Whilst we acknowledge your frustration and concerns raised in this regard, we have escalated your concerns raised to the relevant department. We were advised that your details have been removed from our correspondence list, and that these changes can take up to 48 hours to take effect. We sincerely apologise for any inconvenience caused, and trust that we have adequately attended to this matter for you.
Kind regards,
Truworths Online Team
Kind regards,
Truworths Online Team
SD
Sechaba D's updateReviewer Update
30 Mar 2019, 06:11I've been fed that same nonsense reply for more than a year now. You haven't removed my details coz I still get unwanted correspondence from you!
SD
Sechaba D's update30 Mar 2019, 06:11
Reviewer Update
I've been fed that same nonsense reply for more than a year now. You haven't removed my details coz I still get unwanted correspondence from you!