TRUWORTHS HEMMINGWAYS: VERY BAD SERVICE

<p>I purchased a cellphone at Truworths in March and took insurance on the phone with them. On 18 April 2016 I lost the phone and submitted my claim forms to Truworths,Hemmingways on the very same day with all the required documentation and was told I would receive a call to tell me how much excess I would have to pay. I waited for about a month to receive this call and went to the branch to enquire on the hold up only to find that my claim was sitting in their files collecting dust and had not been faxed to Finrite for processing. They promised to fax it and I received a call a few days later telling me how much I need to pay. I paid the amount on 09 June 2016 and took my slip to the branch again but was told it would be faxed on the 10th as I had arrived just before closing time and that was fine.I requested that I do not wait another month to receive a call about my claim and was promised that I should get a call after 2-5 days. On Monday I called to check if the slip had been faxed and my contact details were taken down and was told I 'd get a call back. I waited on Monday and Tuesday and received nothing. I called again today,15 June 2016 to check and the lady who assisted me told me that she could not find my slip and I would have to fax it to them or visit the shop again. I was fuming. She called back a few minutes later to tell me the slip was found and only now they would be faxing the slip to Finrite. But the point is that I have been waiting and waiting for almost 2 months now to get a cellphone but have only received bad service after doing everything that I needed to do on my side. Please assist.</p>